Twist is the primary troubleshooting platform for publishers enrolled under the Access Now programme, as well as Level One publishers. As a forum platform, Twist allows both members of the Ezoic team and publishers to work collaboratively on solving issues and general queries. If you are facing an issue that Ezoic’s knowledge base cannot answer, please assure Twist is the first place you look for support, opposed to tickets.
Support within Twist is available for 24 hours a day between Monday and Friday. Note that support is available on Saturday and Sunday, at a more limited capacity.
You should receive an invitation to Twist via email. If you don’t see it in your inbox, make sure you check your spam folder. Once you have received the email, you will have to click the link to ‘Join team’.
When signing up for Twist you will be assigned to a Twist channel aligning to the stage you are at in the onboarding process. Make sure you login to Twist using the email linked to your Ezoic account.
You are encouraged to utilize Twist’s search function. This tends to be the quickest way to find an answer to your query, as you can look up similar questions from other publishers in the past, alongside the answers from the Ezoic Onboarding team.
The search feature can be found on the left hand side of the Twist interface, as shown below.
Once you have clicked search you will be directed to another page where you can enter keywords related to the query you have. You can also set a number of filters, if you wish to do so.
Twist also provides a guide on how to use the search function, this can be accessed here: https://twist.com/help/articles/how-to-search-in-twist
5. Posting a New Thread
To post a new thread, simply press ‘new thread’ in the top right of the channel which you are allocated.
Afterwards, you must: