I can't log in to my Ezoic account - what should I do?

Modified on: Fri, 23 Apr, 2021

Double-check that you are using the correct details (email address and password to log in). If you're new to Ezoic and are signing in for the first time, there's a chance that you made a mistake when entering your details upon sign up. 


Try the 'Forgot Password' option first - if you accidentally entered the wrong password when signing up, an email will be sent to you with instructions on how to reset your password.


If you receive an error message when entering your email address after selecting 'Forgot Password' then it's likely that you accidentally entered the wrong email address when signing up. Please use the 'Get In Touch' button at the bottom of this screen to reach out to our team for assistance (note that we'll need you to verify your ownership of one of the domains in your account before we can process any change to your email address).


Please check your email (including your spam / junk folder) if you see the following error message when trying to sign in:


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You'll need to follow the instructions in this email from the device that you're attempting to sign in from.


If you still don't see this email, it's likely that your email server is blocking emails coming from @ezoic.com addresses. You'll need to whitelist this email address - specifically support@ezoic.com - before attempting to sign in again. Though you'll receive the same error message, you should now receive the email with the instructions on how to approve the device.



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