What happens when you try to log in?
Pick the option that fits best. Most login problems can be fixed in a couple of minutes without waiting for support.
Reset your password
Enter the email you use to log in to Ezoic. If it matches an account, we'll email you a link to choose a new password.
Did the reset email arrive?
It usually arrives within a few minutes. Follow the link in the email to choose a new password.
Can't find the reset email?
Reset emails sometimes get filtered or delayed. Check these first:
- Look in your spam, junk, and promotions folders.
- Search your inbox for emails from Ezoic.
- Wait up to 10 minutes; some email providers hold messages briefly.
- Add @ezoic.com to your contacts or allowlist, then resend.
Still nothing? Our support team can check whether your address is blocking our emails.
Fix your two-factor code
Most code problems come from one of these. Open the one that matches, try the fix, then log in again.
My authenticator app code is rejected
Authenticator codes depend on your phone's clock. If the clock is even a minute off, codes fail.
- Turn on automatic date and time in your phone's settings.
- In Google Authenticator on Android, you can also use Settings › Time correction for codes › Sync now.
- Wait for a fresh code and enter it before it changes.
I might be using the wrong entry
If you have more than one Ezoic entry in your authenticator app, only the newest one works.
- Look for every entry labeled Ezoic and try the most recently added one.
- Check the email shown under the entry matches the account you're logging in to.
- If you moved to a new phone, the entry may still be on your old one.
My SMS code isn't arriving
Text messages can be delayed by your carrier.
- Wait a minute, then request a new code from the login page.
- Make sure your phone has signal and isn't blocking short-code messages.
- Only the most recent code works; ignore older ones.
Did that work?
Let's rule out your browser
Errors and pages that won't load are usually caused by old cookies or a browser extension. Try these in order:
- Open a private or incognito window and log in there.
- Clear cookies for ezoic.com (including its subdomains) and reload the page.
- Turn off ad blockers, privacy, and password-manager extensions for a moment.
- Try a different browser or another device.
- Make sure you're on login.ezoic.com and not an old bookmark.
Recover your account
Because you can't sign in the usual way, we'll confirm you own the account before our team changes anything. It takes about 10 minutes.
Have these ready:
- Your account's email address or one of its websites
- An email address you can open right now, for our replies
- Access to your website's DNS settings, to prove you own the site
- A government photo ID and a phone or webcam camera
Tell us which account
Enter what you remember about the Ezoic account. Our team uses it to find the account; it's fine if you're not sure of everything.
Where can we reach you?
We'll send updates about this request here, so use an email you can open right now.
Email confirmed.
Updates about this request will go to
We've emailed you a link so you can pick up this request later or on another device.
Not your email? Don't continue. Start a new request instead.
Prove you own the account
Show us you control the website on the account.
Add a DNS record
Sign in where you manage your domain's DNS and add this TXT record. You can delete it once your request is done.
- Type
TXT- Host / Name
-
- Value
-
If your provider adds your domain to the host for you, enter just _ezoic-recovery.
How to add a TXT record
DNS changes can take a few hours to show up. You can come back later: use the link we emailed you to pick up where you left off.
We found your record.
You've proven you control this domain. Next we'll check your photo ID.
We found your record, but that website isn't on an Ezoic account.
Go back and enter a website that's on your Ezoic account, then add a new DNS record for it.
Add a page to your site
Publish a page at this address on your website, with this text anywhere on it. You can delete it once your request is done.
- Address
-
- Text
-
The same address on www. works too.
You can come back later: use the link we emailed you to pick up where you left off.
We found your page, but that website isn't on an Ezoic account.
Go back and enter the website on your account.
Choose 2 of these questions to answer
Loading your questions…
Take your time with these.
You get one try, and answers must be exact. Choose questions you know for certain, and check your records instead of guessing: for example, your bank statement for the exact amount of your last payout. If your answers don't match our records, we won't be able to verify your request.
Verify your identity
Our partner Stripe will ask for a photo of your government-issued ID and a quick selfie. It takes about two minutes.
Ezoic never sees or stores your ID images.
Stripe checks your ID and tells us only whether it passed, the type of document, and the country that issued it.
You can continue without verification. Our team will review your request by hand, which can take longer.
On your phone, open the most recent email we sent you and continue from its link. This page will stop working once you do.
Stripe is checking your ID.
This usually takes less than a minute. Keep this page open.
Your identity is verified.
Next you'll review your request before sending it.
You can continue without the ID check.
Our team will review your request by hand, which can take longer. Next you'll review your request before sending it.
Review your request
Check the details below, then send your request to our team.
- Request
- We'll reply to
- Ownership
- Identity
Request sent
We'll reply at
For your security, requests like this have a waiting period of at least 72 hours before our team can act on them. During that time, the email address currently on the account is told about the request and can cancel it.
After the waiting period, our team reviews your request and replies to this address. The review and the account change can take a few more business days after that.
Pick up where you left off
Continue your account recovery request in this browser. Any other browser using it will be signed out, and we'll email you a fresh link.
This link has expired or was already used. Use the newest link we emailed you, or start a new request.
Was this you?
- Requested
- Replies go to
- From
If you didn't ask for this, cancel it now so our team doesn't act on it.
Request cancelled.
We've closed the request and told our security team. To keep your account safe, change your Ezoic password and turn on two-factor authentication if it isn't on already.
Thanks for confirming.
You don't need to do anything else. Our team will reply to the request by email.
This link has expired or the request was already cancelled. If you're worried about your account, contact our support team.
We couldn't read the link. Open it again from the email we sent you.
Let our team take a look
We'll pass along what you've already tried. Add anything else that might help and our support team will reply by email.
