Common issues and their solutions when implementing Ezoic Certifications using the Chrome Extension:
-
Extension Not Appearing in the Browser
- Issue: The Ezoic Chrome Extension is not visible in the top right corner of the browser.
- Solution: Ensure that the extension is properly installed. Go to the Chrome Web Store and install the Ezoic Chrome Extension. If it is already installed, check to see if it is enabled by navigating to
chrome://extensions/
and toggling it on.
-
Unable to Select Placeholder Location
- Issue: The "Select Location" option is not responding or not allowing you to choose a location for the placeholder.
- Solution: Make sure the extension is activated. If the issue persists, try refreshing the page or restarting your browser. Ensure that your browser is up-to-date, as outdated versions can sometimes cause compatibility issues.
-
Placeholder Not Displaying After Insertion
- Issue: After inserting the placeholder and saving, the certification is not appearing on the page.
- Solution: Deactivate the Chrome Extension and reload the page. If the certification still does not appear, double-check that the placeholder was saved correctly. You can also revisit the styling modal to confirm the positioning and sizing settings.
-
Styling or Sizing Issues
- Issue: The certification appears on the page but the size or positioning is incorrect.
- Solution: Reopen the styling modal via the Chrome Extension, and adjust the positioning and size settings until the certification displays correctly. Use the preview option within the modal to ensure it looks as desired before saving the placeholder again.
-
Certification Not Consistent Across the Site
- Issue: The certification only appears on one page or is not consistent across the website.
- Solution: Ensure that the placeholder is inserted in a consistent location across the website, such as the bottom footer or top header. This helps maintain uniformity and ensures the certification appears on all desired pages.
If these solutions do not resolve your issue, it may be beneficial to reinstall the Ezoic Chrome Extension or contact Ezoic support for further assistance.