Welcome to our step-by-step guide on changing name servers at Name.com. This article aims to provide clear and concise instructions to help you seamlessly update your name servers to those provided by Ezoic. Whether you're a seasoned webmaster or new to domain management, this guide will walk you through each step, ensuring your domain is correctly configured. By following these instructions, you will enable Ezoic to manage your DNS settings, enhancing your site's performance and functionality. Let's get started.

1. Before you do anything else, please check that Ezoic's copy of your site's DNS records matches those at your host as per the instructions here.

2. Log into your Name.com account.

3. Click on the My Domains button, located on the top right-hand corner.

4. Click the domain name you would like to manage.

5. Click Manage Nameservers, in the Nameservers column.

6. Click the Delete All button to clear the current nameservers away. Alternatively, you can also delete them one-by-one by clicking Delete on the right-hand side.

7. Enter the custom name servers provided in your Ezoic Dashboard. You can find these under Settings > Connection > Nameservers > View Instructions.

8. Click Apply Changes. 

Notes: If you do not delete the old nameservers before adding the new, it will create conflicts and the associated website/email will not work. Please allow up to 48 hours for all changes to take full effect.

If you encounter any issues during the process of modifying your domain name's name servers, please consider the following common problems and their solutions:

1. Name Server Changes Not Propagating:
   • Issue: After changing your name servers at Name.com, it might seem like the changes are not taking effect.
   • Solution: Keep in mind that it can take up to 24 hours for the integration to fully propagate. If it has been over 24 hours, double-check that you have entered the Ezoic name servers correctly. Ensure there are no typos or extra spaces. You can also use online DNS propagation check tools to see if the changes are being reflected globally.
2. Site Not Working After Integration
   • Issue: Your site is down or not functioning correctly after completing the name server changes.
   • Solution: If the error is consistent, verify that the name servers are correctly entered and that Ezoic's copy of your site's DNS record matches those at Name.com. If the error is intermittent, consider the solutions listed here.

If you need further assistance with changing name servers, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!

Additionally, you can visit your Registrars Help Center at www.name.com/help for more detailed guides and troubleshooting articles. The guide here specifically concerns the changing of name servers.