Welcome to our step-by-step guide on how to change name servers at NEUBOX. This article will provide you with clear and concise instructions to seamlessly update your domain's name servers to those provided by Ezoic. Let's get started!

1. Before you do anything else, please check that Ezoic's copy of your site's DNS records matches those at your host as per the instructions here.

2. Enter your customer panel at: https://clientes.NEUBOX.com/clientarea.php.

3. Here you will see the menu with different options. Place the pointer on Domains and click on My Domains.

4. Here you can see the list of your active, canceled, and expired domains. There are two ways to manage a domain:

1. • By clicking on the tool icon.
   • By clicking on the arrow next to the tool icon and then the Manage Nameservers shortcut.

5. In this section, you will see different options. To manage the DNS, click on Nameservers

6. Enter the custom name servers provided in your Ezoic Dashboard. You can find these under Settings > Connection > Nameservers > View Instructions.

7. Click Change Nameservers to save the changes.

Please allow up to 48 hours for all changes to take full effect.

If you encounter issues while integrating with Ezoic via name server integration at NEUBOX, here are some common problems and their solutions:

1. Name Server Changes Not Propagating:
   • Issue: After changing your name servers at NEUBOX, it might seem like the changes are not taking effect.
   • Solution: Keep in mind that it can take up to 24 hours for the integration to fully propagate. If it has been over 24 hours, double-check that you have entered the Ezoic name servers correctly. Ensure there are no typos or extra spaces. You can also use online DNS propagation check tools to see if the changes are being reflected globally.
2. Site Not Working After Integration:
   • Issue: Your site is down or not functioning correctly after completing the name server changes.
   • Solution: If the error is consistent, verify that the name servers are correctly entered and that Ezoic's copy of your site's DNS record matches those at NEUBOX. If the error is intermittent, consider the solutions listed here.

For any persistent issues, you may need to reach out to NEUBOX's or Ezoic's Support teams for further assistance.

If you need further assistance with changing name servers, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!