If you encounter issues while updating your name servers, consider the following troubleshooting steps:
- Unable to Log In to Control Panel:
- Ensure that you are using the correct username and password. If you have forgotten your credentials, use the password recovery option available on the login page.
- Domain Not Found:
- Double-check the spelling of the domain name you are searching for.
- Verify that the domain name is registered under your account.
- Name Servers Link Not Visible:
- Confirm that you are in the correct section by navigating to the Order Information view.
- If the link is still not visible, try refreshing the page or logging out and logging back in.
- Custom Name Servers Not Accepted:
- Ensure that you have correctly copied the name servers from your Ezoic Dashboard. Navigate to 'Settings' > 'Site Integration' > 'Name Servers' > 'View Instructions' to verify the details.
- Contact Ezoic support to confirm that the name servers are correctly generated and active.
- Changes Not Taking Effect:
- Remember that it may take up to 48 hours for DNS changes to propagate. Wait for the full duration before concluding that there is an issue.
- Clear your browser cache or use a different browser to check if the changes have been updated.
If the above solutions do not resolve your issue, it may be beneficial to reach out to PublicDomainRegistry support for further assistance.