This guide provides you with a clear, step-by-step process to update your nameservers, helping you seamlessly connect your domain to Ezoic. By following the instructions outlined in this article, you will learn how to access the Rackspace control panel, navigate to the DNS settings, and input your custom name servers. Let's get started on optimizing your site for improved performance and enhanced features with Ezoic.

1. Before you do anything else, please check that Ezoic's copy of your site's DNS records matches those at your host as per the instructions here.

2. Mouse over the 'Go to section' drop-down menu and select 'Domains'.

3. In the 'Manage' section, click the 'DNS Settings' link.

4. Click the 'DNS Settings' link again (you will have to select the domain).

5. Click the 'Domain Nameservers' link.

6. Click 'Use my own name server information.'

7. Enter the custom name servers provided in your Ezoic Dashboard. You can find these under Settings > Connection > Nameservers > View Instructions.

8. Press Save.

Please allow up to 48 hours for all changes to take full effect.

If you encounter any issues during the process of modifying your domain name's name servers, please consider the following common problems and their solutions:

1. Name Server Changes Not Propagating:
   • Issue: After changing your name servers at Rackspace, it might seem like the changes are not taking effect.
   • Solution: Keep in mind that it can take up to 24 hours for the integration to fully propagate. If it has been over 24 hours, double-check that you have entered the Ezoic name servers correctly. Ensure there are no typos or extra spaces. You can also use online DNS propagation check tools to see if the changes are being reflected globally.
2. Site Not Working After Integration
   • Issue: Your site is down or not functioning correctly after completing the name server changes.
   • Solution: If the error is consistent, verify that the name servers are correctly entered and that Ezoic's copy of your site's DNS record matches those at Rackspace. If the error is intermittent, consider the solutions listed here.

If you need further assistance with changing name servers, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!