Welcome to this step-by-step guide on how to change your name servers at SiteSell. While the process may take a bit longer than usual, it remains straightforward and manageable. In this article, you will learn how to log in to manage your domain, enter custom name servers provided by Ezoic, and unlock your domain if necessary. By following these instructions, you can ensure a smooth transition and benefit from Ezoic's optimization while continuing to use SiteSell's robust platform. Let's get started!

1. Before you do anything else, please check that Ezoic's copy of your site's DNS records matches those at your host as per the instructions here.

2. The next step is to login to manage your domain. You can login here: http://build.sitesell.com/manage.html. Note that your Username and Password to manage your domain are different from the rest of SiteSell. You can find the details in your SBI! Mail email that you received when you signed up, specifically in the P.P.S. section.

3. Click on the name servers link in the menu as shown here:  

4. Enter the custom name servers provided in your Ezoic Dashboard. You can find these under Settings > Connection > Nameservers > View Instructions.

5. Email SiteSell Support. Visit the contact support page at: http://support.sitesell.com/contact-support.html. In your message, ask them to "unlock the domain: yourdomain.com" (replace yourdomain.com with your actual domain). Additionally, include the last 7 digits of the credit card you use for SiteSell and your IP address, which you can find here: http://www.sitesell.com/cgi-bin/proxycheck.pl. Your complete request should look like this (replace with your own information):

6. "Hello, please unlock my domain mydomain.com.
The last 7 digits of my credit card are: 1234567
My IP Address is: 43.23.32.12"

7. Wait for a response from SiteSell. They should get back to you within a day, stating that they have unlocked the domain or requesting more information. If more information is needed, provide it, and they should unlock the domain. PLEASE NOTE that they will state that the SiteSell functionality will not work if you change your name servers -- this is not true -- everything will continue to work once you switch to Ezoic AND you'll get the benefit of Ezoic's optimization and SiteSell's great building platform.

8. Once the domain is unlocked, go back to step 1 and try entering the custom name servers generated for you by Ezoic again.

9. Allow up to 48 hours for all changes to take full effect.

Common issues or problems users may encounter while changing the name servers at SiteSell include:

1. Unable to Login:
   • Ensure you are using the correct Username and Password for managing your domain. These credentials are different from the rest of SiteSell and can be found in the P.P.S. section of your SBI! Mail email received upon signup.
2. Name Servers Link Not Visible:
   • Ensure you are navigating the correct menu as shown in the instructions. If the link is still not visible, double-check that you are logged in with the correct credentials.
3. "Unlock for Domain" Message:
   • If you receive a message stating that you must "unlock for domain" or similar, follow these steps:
   • • Email SiteSell Support by visiting the contact support page at: http://support.sitesell.com/contact-support.html.
     • In your message, ask them to "unlock the domain: yourdomain.com" (replace yourdomain.com with your actual domain).
     • Include the last 7 digits of the credit card used for SiteSell and your IP address, which can be found here: http://www.sitesell.com/cgi-bin/proxycheck.pl.
     • Example request:
       • "Hello, please unlock my domain mydomain.com. The last 7 digits of my credit card are: 1234567 My IP Address is: 43.23.32.12"
     • SiteSell should respond within a day. If they request more information, provide it promptly.
4. Functionality Warnings from SiteSell:
   • SiteSell may state that their functionality will not work after changing the name servers. This is incorrect; everything will continue to work once you switch to Ezoic, along with the added benefits of Ezoic's optimization and SiteSell's platform.
5. Delayed Changes:
   • Be patient and allow up to 48 hours for all changes to take full effect after completing the steps. If issues persist beyond this period, recheck the steps or contact support again for further assistance.

For further assistance, you can reach SiteSell Support by visiting their contact support page at: http://support.sitesell.com/contact-support.html.