If you've encountered a notification on your Ezoic Dashboard about conflicting DNS records, you're in the right place. This article aims to help you understand and resolve issues related to DNS record conflicts. We'll walk you through the steps to identify and eliminate these conflicts, ensuring your site's performance remains optimized.

Users encountering DNS record issues may notice the following common symptoms may receive notifications in their Dashboard indicating an issue with DNS records. These often mention conflicts where multiple DNS records share the same hostname. The notifications specifically point out that CNAME records cannot share a hostname with other records like TXT, MX, A, or AAAA records. Users trying to use the Cloudflare app may also encounter issues if there are conflicting DNS records, preventing the necessary changes from being made.

To troubleshoot issues with DNS records, follow these steps:

1. Identify the Issue:
   • Check your Dashboard for notifications indicating an "Issue with DNS Records." Common messages include:
     • "The following CNAME records have other resource records with the same hostname."
     • "The Cloudflare app requires changing your DNS 'www' record from an A record to a CNAME record."
2. Inspect DNS Records:
   • Verify that none of your DNS records (TXT, MX, A, AAAA) share the same hostname with a CNAME record. For example, '_domainconnect' or 'www' should not be shared by multiple record types.
3. Resolve Conflicts:
   • For CNAME Conflicts:
     • Identify the two conflicting DNS records that share the same hostname.
     • Delete one of the conflicting records. If unsure which to delete, compare Ezoic's DNS records with your host's records or consult your host.
   • For Cloudflare Conflicts:
     • Identify any conflicting records with the hostname 'www.'
     • Delete the conflicting MX and TXT records if they do not serve a critical purpose. Verify with your host if it's safe to delete these records.
     • If unable to delete necessary records, consider removing the Cloudflare app under 'Settings' to resolve the notification.
4. Consult Your Host:
   • If unsure about which records to delete or if they serve crucial functions, consult your hosting provider for assistance. They can provide guidance on safely managing your DNS records.
5. Verify Resolution:
   • After making the necessary changes, verify that the issue is resolved by checking your Dashboard for the absence of the notification.

To prevent issues with DNS records:

1. Regularly Review DNS Records: Periodically check your DNS records to ensure that there are no conflicts or duplicate entries. This can help in identifying potential issues before they cause disruptions.
2. Collaborate with Your Host: Maintain clear communication with your hosting provider. They can assist in verifying that your DNS records are correctly configured and help resolve any conflicts.
3. Consistent Updates: Ensure that your DNS records with Ezoic are consistently updated to match those at your host. This reduces the likelihood of discrepancies that can lead to issues.
4. Educate Your Team: Make sure that any team members responsible for managing DNS records are well-educated on best practices and common pitfalls. This can prevent accidental misconfigurations.
5. Utilize DNS Management Tools: Use DNS management tools or dashboards to keep track of your DNS records efficiently. These tools can provide alerts for potential issues, allowing for proactive resolution.
6. Backup DNS Records: Keep a backup of your DNS configurations. In case of an error, you can quickly restore the previous settings to minimize downtime.

Following these tips will help in maintaining optimal performance and avoiding common DNS-related issues.

If you need further assistance with conflicting DNS records, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!