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Conflicting DNS Records

Modified on: Tue, 7 Jun, 2022

Some publishers may see a notification in their Dashboard telling them that there is an "Issue with DNS Records. The following CNAME records have other resource records with the same hostname: []. A CNAME record cannot share a hostname with other records":


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This issue can be resolved by ensuring that none of your other DNS records (such as TXT, MX, A or AAAA) share the same hostname.


For example, the below site has two DNS records that share the same hostname - in this case, it's '_domainconnect' but it could be anything!


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The only way to resolve this is to delete one of the two records. Only you or your host will know which one needs to be deleted. If you're unsure, check that Ezoic's copy of your DNS records match those at your host, and ask your host to assist you if you're still unclear.


Other publishers may see a notification in their Dashboard telling them that there is an "Issue with DNS Records. The Cloudflare app requires changing your DNS "www" record from A record to a CNAME record. However, it is unable to do so because you have multiple records with that hostname of types "[]". If you would like to use Cloudflare for your site, please delete the other records":


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This issue can be resolved by ensuring that none of your other DNS records (such as TXT, MX, A or AAAA) share the same 'www' hostname.


For example, the below site has six DNS records that share the same 'www' hostname:

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The only way to resolve this is to delete the five MX and TXT records. However, these records may serve a specific purpose - for example, some sites have more than one A record for 'www' in order to provide a fallback option in case one IP fails.


If you're unsure, please check with your host whether these records can safely be deleted from Ezoic's end. If they can't, you will not be able to utilize the Cloudflare app via Ezoic and will need to remove the app (under 'Settings') before this notification will go away (usually within 24 hours).



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