Get Started with Ezoic Subscription Manager

The Ezoic Subscription Manager lets you create recurring subscription plans, offer gated access to content, and accept one-time payments or donations while Ezoic handles payment processing and access control.

This article provides a high-level, step-by-step guide to creating and managing subscription plans, configuring gated content, enabling one-time payments or donations, testing the purchase flow, and where to get help if you encounter issues.

1. Open Subscription Manager in the Ezoic Dashboard. Review the available options and get familiar with the dashboard overview for plans, subscribers, and transactions.
2. Create a subscription plan. Define the plan name and pricing, choose whether it is recurring, and set billing cadence and trial options if applicable.
3. Add one-time payment or donation options. Create a one-time offering or donation option so visitors can make single payments or contribute flexible amounts.
4. Configure gated content. Select the pages, posts, or content areas you want to restrict and assign the subscription plans or one-time access options that grant entry.
5. Review payment and access settings. Confirm how Ezoic will handle payment processing and how access is granted or revoked for subscribers and one-time purchasers.
6. Customize checkout and messaging. Provide clear purchase instructions, access confirmation messaging, and any subscriber-facing copy needed during checkout and after purchase.
7. Test the purchase and access flow. Perform a test purchase (or follow testing guidance in your Dashboard) to verify payment processing, gated-content access, and subscriber account creation or access behavior.
8. Publish and monitor. Make plans available to your audience and monitor subscriber counts, transactions, and access behavior in the Subscription Manager. Use those insights to adjust pricing, access rules, or messaging as needed.

Common issues and how to address them

• Payments are not completing: Confirm the purchase test was done correctly and review the transaction status in the Subscription Manager. If a payment method is declined, ask the user to try a different payment method or retry the transaction.
• Gated content is not restricting access: Verify the correct pages or content segments are assigned to the plan and that the access rules are published. Re-run a test purchase to confirm gating behavior.
• Subscribers cannot access paid content: Confirm the subscriber account is associated with the purchased plan and that any required confirmation steps (such as email verification) were completed.
• One-time payment or donation appears missing: Check transaction logs in the Subscription Manager to confirm the payment was recorded. If a transaction shows an error status, gather transaction details and contact support.
• Subscription Manager not visible in your Dashboard: Confirm your account has access to Subscription Manager features and, if needed, contact Ezoic Support for help enabling or locating the feature.

Frequently asked questions

• Does Ezoic process payments? Yes. Ezoic handles payment processing and the access infrastructure for subscriptions, one-time payments, and donations.
• Can I offer both recurring subscriptions and one-time payments or donations? Yes. Subscription Manager supports recurring subscription plans and one-time offerings, including donations.
• Can I restrict specific pages or articles? Yes. You can configure gated access so that specific content is only available to eligible subscribers or one-time purchasers.
• Where do I manage subscribers and transactions? Subscriber and transaction management is handled within the Subscription Manager in the Ezoic Dashboard.

If you need further assistance with Subscription Manager, contact Ezoic Support from your Ezoic Dashboard (use the Help or Support options) or reach out to your Ezoic account manager if you have one.

When contacting support, include your site URL, a brief description of the issue, and any relevant screenshots or transaction IDs to help the team investigate more quickly.