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How Can I Report A Bad Ad To Ezoic?
How-To/Instructional

How Can I Report A Bad Ad To Ezoic?

Last Updated over a month ago

Introduction

Encountering "bad ads" such as mobile redirect ads is an industry-wide challenge that can impact any site displaying ad inventory, including major media groups like The Atlantic and The New York Times: https://www.wired.com/story/pop-up-mobile-ads-surge-as-sites-scramble-to-stop-them/?verso=true. These types of ads, though typically affecting only a small percentage of traffic, can be disruptive and harmful to user experience. In this article, we will guide you through the process of reporting a bad ad to Ezoic, ensuring that our Ad Operations team can take swift action to block problematic ad providers and maintain a clean ad environment across all sites using our platform. Follow these step-by-step instructions to help us keep your site safe and thriving.

Steps

  1. Identify the bad ad: Look for any unusual ads that redirect you to another site or create pop-ups (excluding vignette ads).
  2. Capture the Ad URL: Right-click on the ad and select "Inspect" to access the code. Locate and copy the Ad URL. 
  3. Note the site URL: Record the URL of your site where you encountered the bad ad as well as the time you encountered it. It's also recommended that you grab a screenshot of the ad in question.
  4. Open a support ticket: Go to our support portal and open a new ticket.
  5. Provide details: Paste the Ad URL and your site URL into the ticket, and include any additional relevant information.
  6. Submit the ticket: Send the ticket to our Ad Ops team for further investigation and action.

We also encourage you to add the provider of the ad to the Advertiser Blocker app. This will allow Google to block ads from this provider from being shown across your website.

Need Further Assistance?

If you need further assistance with a "bad ad", please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!

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