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If You Are Testing Different Versions, Why Don't I See Different Versions Of My Site Every Time I Visit?
Technical Support/Troubleshooting

If You Are Testing Different Versions, Why Don't I See Different Versions Of My Site Every Time I Visit?

Last Updated a month ago

Introduction

Are you curious why you don't see different versions of your site every time you visit while testing with Ezoic? This article explains why consistent user experience is crucial and how cookies play a role in maintaining this consistency. We'll also cover how data from various visitors is utilized to determine the preferred version of your site and provide steps you can take if you wish to see different versions on your desktop. Let's dive into the technical details to help you better understand and optimize your testing process.

Common Symptoms

It would be disorientating for users to see different versions of your site each time they visit it, so we use cookies to make sure visitors see the same version of your site each time. However, data from all visitors to all versions of the site is continually collected and used to determine which is the preferred version.

Troubleshooting

  1. Clear Cookies and Cache:
    • Open your browser settings.
    • Navigate to the privacy or history section.
    • Select the option to clear browsing data.
    • Ensure that both cookies and cache are selected.
    • Confirm to clear the data.
    • Refresh the page to see if the issue persists.
  2. Check Browser Compatibility:
    • Ensure you are using a supported browser.
    • Update your browser to the latest version.
    • Try accessing the site using a different browser to see if the issue is browser-specific.
  3. Disable Browser Extensions:
    • Open your browser settings and navigate to the extensions/add-ons section.
    • Disable all extensions temporarily.
    • Refresh the page to see if the issue is resolved.
    • If resolved, re-enable each extension one by one to identify the problematic extension.
  4. Test in Incognito/Private Mode:
    • Open a new incognito or private browsing window.
    • Access the site and check if the issue persists.
    • If resolved, the issue may be related to your regular browser settings or extensions.
  5. Verify Network Connection:
    • Ensure you have a stable internet connection.
    • Try accessing the site from a different network to rule out network-related issues.

If the above steps do not resolve the problem, the issue may be on the server-side or related to the site's configuration. In such cases, reach out to the support team for further assistance.

To ensure that users consistently view the same version of your site, it's essential to manage cookies and browser cache effectively. Here are some tips for prevention and maintenance:

  1. Regularly Clear Cookies and Cache: Periodically clearing cookies and browser cache can help resolve display issues and ensure that any updates to your site are reflected accurately. This can be done through the browser settings.
  2. Update Browser Settings: Configure browser settings to handle cookies and cache in a way that ensures your site performs optimally. This might include setting cookies to expire after a certain period or adjusting cache storage settings.
  3. Use Cookie Management Tools: Implement tools or plugins that help manage cookies more effectively, giving users better control over their browsing experience.
  4. Educate Users: Provide guidance on your website about how users can manage cookies and cache on their browsers. This information can help them troubleshoot display issues on their own.
  5. Monitor Site Performance: Regularly check your site's performance and user feedback to identify any issues related to cookies or cache. This proactive approach can help maintain a consistent user experience.

Implementing these tips will help ensure that visitors always see the correct version of your site and improve their overall experience.

Need Further Assistance?

For further assistance. please visit our Help Center and Knowledgebase for more information. Should still need help, feel free to reach out to our dedicated Support team at https://support.ezoic.com/.

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