This article is designed to help both new and existing Ezoic publishers understand and complete the MCM process. Google Ad Manager MCM allows you to connect a third party, like Ezoic, to your account for effective ad inventory management. By following this step-by-step guide, you'll learn how to set up your MCM account, whether you have a Google Ad Manager, Google AdSense, or no account at all. Additionally, we will address common questions and troubleshooting tips to ensure a smooth setup process. 

1. Find the Google Ad Manager MCM form under Ezoic Ads > Ad Transparency > Google Ad MCM.
   
   
   
   
2. If you have a Google Ad Manager Account:
   1. In the Google Ad Manager MCM modal, select “yes” to indicate that you have a Google Ad Manager Account.
   2. Enter the corresponding email address and network code. If you're not sure where to find your network code, follow the instructions here to locate it.
      
      
3. If you don’t have a Google Ad Manager Account but do have a Google Adsense account:
   1. Click on the 'no' button and enter the corresponding Google Adsense email address.
      
      
4. If you don’t have a Google Ad Manager account or a Google Adsense account:
   1. Click on the 'no' button and enter any email address.
      
      
5. Click the green 'send invite' button. When you receive the email from Google, follow the instructions in the email. The email should look similar to this:
   
   
   
   
6. Follow the link in the invitation email and follow the prompts from Google to either create or link an account.
   
   
7. Once you have completed this, Ezoic will submit your sites individually for approval. No further action is required on your end after you are approved.

Common issues that users may encounter during the Google Ad Manager Multiple Customer Management (MCM) process include problems with links not opening, incorrect email addresses, and issues related to ads.txt setup. Here are some step-by-step solutions to help you troubleshoot these problems:

1. Links Not Opening or "Account Wasn't Created" Error:
   • Ensure you are using a Chrome browser.
   • Try opening the link in an incognito window.
2. Unrecognized Ad Manager Email Address:
   • Open a ticket with Google through your named Ezoic Account Manager or Ezoic support to identify and resolve the issue with the unfamiliar email address.
3. Invalid Invitation:
   • Reach out to your Ezoic Account Manager or Ezoic support to have the invitation reissued.
4. Incorrect Email Address Entered into the Modal:
   • Reach out to your Ezoic Account Manager or Ezoic support to withdraw the incorrect invitation and reapply with the correct email address.
5. Ads.txt Not Set Up:
   • You'll receive a notification in the ads.txt modal in your Ezoic dashboard indicating that ads.txt is not set up.
   • Follow the instructions provided in the modal to set up an ads.txt file before starting the MCM migration process.

By following these troubleshooting steps, you can resolve common issues encountered during the Google Ad Manager MCM process and ensure a smooth setup. If further assistance is required, please contact Ezoic support or your account manager.

Do I have to follow this process?

Yes, for ads to show on your website from Ezoic you will need to set up an MCM account. This is the same process industry-wide.

Why can’t Ezoic do this for me?

This process requires knowledge of the accounts that you have along with access to these accounts, so the Ezoic team can’t do this process on your behalf. We are here to support you, so if you get stuck please let us know and we would be happy to help.

How do I find out if I have an Ad Manager account?

If you aren’t sure if you have an Ad Manager account, you likely do not have one. However, you can go to this URL in an incognito window in your Chrome browser and click on the ‘sign in’ button: https://admanager.google.com/. Enter your email address and click ‘forgot password’. If you have a Google Ad Manager account this will prompt Google to send you an email so that you can reset your password. If you don’t have a Google Ad Manager account, a pop-up will appear saying that no account exists for that email.

How do I find my Ad Manager Network Code?

If you're not sure where to find your network code, please follow the instructions here to locate it.

When I click on the ‘view request’ button inside the invite email the link will not open or says that "the account wasn't created" - what should I do?

Make sure you are using a Chrome browser, and try opening the link in an incognito window.

My account has been disapproved - how do I fix this?

It depends on the reason why your request has been disapproved, but you should receive an email from Google explaining the disapproval reason.

If it is because you already have a Google Publisher account, you will receive an email from Google asking you to confirm whether you have closed your existing account(s) or if you would like to proceed using that existing account.

If you have been denied because of Google Policies, please contact your Ezoic account manager or Ezoic support.

My account wasn’t approved but I don’t recognize the Ad Manager email address that is listed - what should I do?

You need to open a ticket with Google to resolve this, so if you have a named Account Manager at Ezoic, you should email them directly and they can help you get in touch with Google to identify the other email address. Otherwise, contact Ezoic support.

The invitation is showing as not valid - how do I get another one?

Please reach out to your Ezoic account manager if you have one, and we can reissue you the invite again. Otherwise, contact Ezoic support.

I put the wrong email address into the modal, what should I do now?

Please reach out to your Ezoic account manager or Ezoic support and we can withdraw the invitation so that you can reapply with the correct email.

The modal says that I don’t have an ads.txt set up - what does this mean?

As part of MCM migration, Google requires that sites have an ads.txt file. If our records indicate that you have any sites that do not have ads.txt setup, you will get a notification in the modal. You will need to set up an ads.txt file before you start the migration process.

My Google Ad Manager account says ‘pending: child must accept’. What do I need to do next?

Please click on the blue Ezoic link under Parent Publisher and then follow the steps to accept the invitation.

What is the difference between Adsense, Ad Exchange and Ad Manager?

• Adsense: An Adsense account gives you the ability to place ads on your website. https://www.blog.google/products/adsense/adsense-beginners-frequently-asked-questions
• Ad Exchange: Ad Exchange allows you to serve ads from thousands of ad networks on the traffic you send through Ezoic’s testing platform. https://support.ezoic.com/kb/article/applying-to-google-ad-exchange
• Ad Manager: Ad Manager allows you to manage multiple Google Ads accounts from a single page.

If you need further assistance applying to Google Ad Manager, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!