Changing your name servers is a crucial step in ensuring your domain is properly connected to Ezoic's platform, enabling you to optimize your site's performance. This article will guide you through the process of updating your name servers if your domain is managed through Tucows. By following these step-by-step instructions, you will learn how to log into your Domain Management Interface, locate the appropriate settings, and input the name servers provided by Ezoic. This process is straightforward, but it's important to remember that name server changes can take 24 to 48 hours to fully propagate. 

1. Before you do anything else, please check that Ezoic's copy of your site's DNS records matches those at your host as per the instructions here.

2. Log into your Domain Management Interface at Tucows or opensrs.com.

3. Click on the 'Name Servers' link. You should then be on a screen similar to this:

4. Back in the Tucows interface, enter the custom name servers provided in your Ezoic Dashboard. You can find these under Settings > Connection > Nameservers > View Instructions.

5. Click 'Save Configuration.' 

Please be aware that name server changes can take 24 to 48 hours to propagate.

Common issues users may encounter when switching nameserver addresses at Tucows include:

1. Name Server Propagation Delay:
   • Issue: After saving the new nameserver configuration, the changes do not appear to take effect immediately.
   • Solution: Remember that name server changes can take 24 to 48 hours to propagate. Wait for this period to pass before checking if the changes have been applied.
2. Incorrect Nameserver Entry:
   • Issue: The name server hostname is not accepted or causes an error.
   • Solution: Ensure that you are only entering the hostname of the nameserver (e.g., NS1.EXAMPLE.COM) without including the IP address, as the system handles the IP address automatically.
3. Access Issues:
   • Issue: Difficulty logging into the Domain Management Interface at Tucows or opensrs.com.
   • Solution: Double-check your login credentials for accuracy. If you have forgotten your password, use the “Forgot Password” option to reset it. If the issue persists, contact Tucows support for assistance.
4. Nameserver Information from Ezoic:
   • Issue: Uncertainty about where to find the nameserver information provided by Ezoic.
   • Solution: In the Ezoic Dashboard, navigate to 'Settings', then 'Nameservers', and click 'View Instructions' to obtain the necessary nameserver details.

If these solutions do not resolve your issue, consider reaching out to Tucows support for further assistance.

For further assistance, please refer to the Ezoic Dashboard under the 'Settings' > 'Nameservers' section for additional instructions. If you encounter any issues, you can reach out to Ezoic support for guidance through your support portal at https://support.ezoic.com/