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I can't log in to my Ezoic account - what should I do?
Technical Support/Troubleshooting

I can't log in to my Ezoic account - what should I do?

Last Updated over a month ago
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Introduction
Common Symptoms
Troubleshooting
Tips for Prevention and Maintenance
Need Further Assistance?

Introduction

This article is designed to guide you through common login issues and provide troubleshooting steps to get you back into your account. You'll learn how to verify your login details, reset your password, and what to do if you're still unable to access your account. Follow these steps to resolve your login problems and continue optimizing your Ezoic experience.

Common Symptoms

Users experiencing this issue often report the following symptoms:

  1. Inability to log in despite using what they believe to be the correct email address and password.
  2. Receiving an error message after selecting the 'Forgot Password' option, indicating that the email address entered may be incorrect.
  3. Not receiving the password reset email, even after checking the spam or junk folder.
  4. Encountering an error message asking them to follow instructions in an email that never arrives.

Troubleshooting

 

If you're having trouble signing into your Ezoic account, follow these steps to troubleshoot common issues:

  1. Verify Your Login Details:
    Double-check that you are using the correct email address and password. It's easy to make a mistake when entering your details.
  2. Use 'Forgot Password' Option:
    If you might have entered the wrong password when signing up, use the 'Forgot Password' option. An email will be sent to you with instructions on how to reset your password. Make sure to check your email, including the spam/junk folder, for this reset email.
  3. Check for Email Errors:
    If you don't receive the reset email and see an error message about your email address, you may have entered the wrong email when signing up. In this case, use the 'Get In Touch' button at the bottom of the screen to contact the Ezoic support team for assistance. Be prepared to verify your ownership of one of the domains in your account.

By following these steps, you should be able to resolve the most common sign-in issues with your Ezoic account.

Tips for Prevention and Maintenance

To prevent issues with logging in, always double-check the accuracy of the email address and password you use. If you are new to Ezoic, take extra care when entering your details during sign-up to avoid mistakes.

Regularly check your email, including spam and junk folders, for communications from Ezoic. Ensuring that your email server does not block emails from @ezoic.com addresses is crucial; whitelist support@ezoic.com to guarantee that you receive all important instructions and updates.

By following these practices, you can maintain smooth access to your Ezoic account and avoid common login issues.

Need Further Assistance?

If you need further assistance with login issues, please reach out to the Ezoic support team via https://support.ezoic.com/ where you can select "I cannot login" as an option to contact us without needing to log in to your Ezoic account We're here to help!

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