Are you experiencing issues with images not loading on your site? This article will help you identify and resolve common problems related to the loading of images. By following this article, you'll better understand the potential causes and solutions to ensure that your site's images load smoothly and efficiently.

Users experiencing image loading issues on their site may notice several common symptoms. These include images not appearing or displaying as broken links, persistent loading icons indicating images are stuck in an infinite loading loop, and instances where images intermittently fail to load.

If images are not loading on your website, follow these troubleshooting steps:

1. Disable Other Image Optimization Plugins:
   • Begin by turning off all other image optimization tools you may have on your site. Conflicting lazy loading features can cause an infinite loading loop, preventing images from being displayed.
2. Disable Leap's Image Optimization Features:
   • If images are still not loading, try disabling Leap's image optimization features under Leap > Optimize > Images. You can exclude specific images from being optimized by file or URL, but in rare cases, the offending feature may need to remain off completely for images to load. If you need to disable Leap's Next Gen Formats setting, please contact Ezoic's Support team.
3. Check Leap's Script Delay Feature:
   • If all the image optimizations are disabled and images still aren't loading, your images might be loaded with scripts. Leap's Script Delay feature might be delaying the necessary scripts, preventing the images from loading in. If disabling Script Delay via Leap > Optimize > Script Execution resolves the matter, try using the Script Delay Debugger to identify the relevant scripts to exclude from being delayed.
4. Turn Off Ad Blockers:
   • Ad blockers can sometimes block images by identifying and blocking scripts on the page. Ensure that any ad-blocking extensions in your browser are turned off.
5. Check DNS Records:
   • Additionally, sometimes a publisher may be using a CDN to serve static images, and since Ezoic doesn't have all of the DNS records, it can cause images to not show. This can be resolved by updating Ezoic's copy of your DNS records under Settings > DNS to reflect the fact that you are using a CDN to serve static images.

To prevent issues with images not loading, avoid conflicting image optimization tools. Enabling multiple tools simultaneously can create issues like infinite loading loops. Stick with a single, well-supported optimization tool to manage your images.

By adhering to this, you can minimize the risk of image loading problems and maintain optimal performance on your site.

If you need further assistance with the loading of your site's images, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!