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Why Do My Online DNS Records Not Match Those In My Ezoic DNS Settings?
Technical Support/Troubleshooting

Why Do My Online DNS Records Not Match Those In My Ezoic DNS Settings?

Last Updated over a month ago
Article Navigation
Introduction
Common Symptoms
Troubleshooting
Tips for Prevention and Maintenance
Need Further Assistance?

Introduction

Have you noticed discrepancies between your online DNS records and those in your Ezoic DNS settings? If so, you might be concerned that your site is no longer pointed to your original host. This article will clarify why these differences occur and assure you that your hosting setup remains intact. By understanding the role of Ezoic as a reverse proxy, you will learn why your DNS records appear to change and why it is crucial to keep your Ezoic DNS settings updated. We'll also provide guidance on how to communicate this setup to your host to prevent any misunderstandings. Let’s dive into the details to ease your concerns and help you maintain optimal site performance.

Common Symptoms

  • Your DNS records appear to have changed when checked using third-party tools.
  • Your web host informs you that your website "no longer points to their servers."
  • Your web host claims they are no longer hosting your site.
  • You feel alarmed or confused by a sudden apparent change in your web host.

Troubleshooting

  1. If your host notifies you that your site "no longer points to their servers," reassure them by explaining that you are using a reverse proxy (Ezoic). Inform them that your site is still being pulled from the correct server at the same host.

  2. If your DNS records appear to change and indicate a different server, know that this is normal behavior under Ezoic Cloud Integration. The DNS records point to Ezoic (or CloudFlare) servers, which then pull your site from your original host.

  3. Ensure that your Ezoic DNS settings are up to date. If your host makes any changes to their server IP address or other settings, update your Ezoic DNS settings accordingly. This ensures that Ezoic can continue to pull your site from the correct server.

  4. If needed, screenshot your Ezoic DNS settings to show your host the IP address from which the site is ultimately being drawn. This can help reassure them that the site is still hosted on their servers.

Tips for Prevention and Maintenance

To ensure smooth operation and prevent issues when using Ezoic Cloud Integration, follow these best practices:

  1. Keep DNS Settings Updated: Regularly check and update your Ezoic DNS settings, especially if your host informs you of any changes. This ensures your site continues to pull data from the correct server.
  2. Inform Your Host: When integrating with Ezoic, inform your host that you are using a reverse proxy. This helps avoid confusion about server responsibilities and ensures they understand the setup.
  3. Monitor Your Site's Performance: Keep an eye on your website's speed, uptime, and general performance. Ezoic provides several analytics tools that can help you track these metrics effectively.
  4. Utilize Ezoic Features: Take full advantage of Ezoic’s features like caching, free SSL, and SEO tools to improve your site's performance and security.
  5. Regular Communication: Maintain regular communication with both Ezoic support and your host. This helps in quickly addressing any issues that may arise and ensures both parties are aware of your setup.

By following these tips, you can ensure that your site operates smoothly and maintains optimal performance while using Ezoic Cloud Integration.

Need Further Assistance?

If you need further assistance, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!

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