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My Site Is Down

Modified on: Sun, 19 May, 2024

In the rare occurrence of seeing an error when trying to load your site, it’s important to check the following:

  • What is the error you’re seeing when accessing your site?
  • Is it consistent or only appearing intermittently?
  • Does it appear when changing browsers or on a different device?
  • Have you contacted your site's hosting provider?
  • Are any issues being reported in a global Uptime report?
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If you are seeing an error when trying to load your site (and have been able to verify that this is not a temporary local issue via a global Uptime report), it's possible that there is an error at your host, in which case you will need to contact them to check.

Regardless of the error you are seeing, it's a good idea to also check that the DNS records at your host match those you have entered at Ezoic, and that your SSL settings are correct, particularly if you have only just integrated with Ezoic.

If you are still seeing an origin error after confirming that your DNS records and SSL settings are configured correctly, then it's likely that Ezoic IPs are being miscategorized as 'bot traffic' by your host or a security plugin or feature. There are different methods of fixing this and ensuring your host accepts requests from Ezoic correctly. These can be implemented by your host at your requirement. Details on how to resolve origin errors and the potential options can be found here.

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