Experiencing downtime on your site can be both alarming and frustrating. This article aims to help you troubleshoot and resolve any issues that may be causing your site to go down. We will guide you through a series of steps to identify the root cause, including checking error messages, browser compatibility, and your site's hosting provider. Additionally, we will cover the importance of verifying your DNS records and SSL settings, particularly if you have recently integrated with Ezoic. By following these steps, you can pinpoint and resolve the issue, ensuring your site is up and running smoothly.

Users may encounter the following symptoms if there is an error when trying to load their site:

• The site fails to load consistently, with the error appearing both intermittently and consistently.
• The error occurs across different browsers or devices.
• Hosting provider reports issues that may correlate with the error.
• Global Uptime reports indicate a non-local issue.
• Even after verifying DNS records and SSL settings, the error persists.
• Host or security plugins miscategorize Ezoic IPs as bot traffic, leading to origin errors.

Identify the specific error message you are seeing when trying to load your site. Note whether this error is consistent or intermittent, and check if it appears on different browsers or devices.

1. Verify Global Uptime Report: Ensure the issue is not local by verifying it via a global Uptime report.
   
   
2. Contact Hosting Provider: If the error persists, it may be due to an issue at your hosting provider. Contact them to check on any potential problems on their end.
3. Check DNS Records and SSL Settings: Ensure that the DNS records at your host match those entered at Ezoic and that your SSL settings are correct, especially if you have recently integrated with Ezoic.
4. Address Origin Errors: If an origin error persists after confirming that DNS and SSL settings are correct, it is likely due to Ezoic IPs being miscategorized as 'bot traffic' by your host or a security feature.
   • Solution: Request your host to configure their settings to correctly recognize and accept requests from Ezoic. Detailed methods and options for resolving origin errors should be discussed with your host.

To prevent issues with loading your site, it is essential to regularly verify that your DNS records at your host match those entered at Ezoic. Ensure your SSL settings are configured correctly, especially after any recent changes or integrations with Ezoic. Periodically check global Uptime reports to identify if there are widespread issues or disruptions.

Additionally, communicate with your hosting provider to ensure that Ezoic IPs are not being miscategorized as 'bot traffic' by your host or any security plugins or features. Implement necessary measures recommended by your host to allow requests from Ezoic properly.

How to Fix Origin Errors

How To Update / Add DNS Records and Subdomains

If you need further assistance with getting your site back up and running, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!