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Applying to Google Ad Manager Multiple Customer Management

Modified on: Wed, 17 Apr, 2024

Google Ad Manager Multiple Customer Management (MCM) is a platform which allows publishers to connect a third party (like Ezoic) to their account to help manage their ad inventory.

This article will address how to complete this MCM process if you are an existing or new Ezoic publisher.

1. Find the Google Ad Manager MCM form under Ezoic Ads > Ad Transparency > Google Ad MCM:


2. If you have a Google Ad Manager Account:

      2a. In the Google Ad Manager MCM modal select “yes” to say that you have a Google Ad Manager Account.

      2b. Enter the corresponding email address and network code. If you're not sure where to find your network code, please follow the instructions here to locate it.

3. If you don’t have a Google Ad Manager Account but do have a Google Adsense account:

      3a. Click on the ‘no’ button and enter in the corresponding Google Adsense email address.

4. If you don’t have a Google ad manager account or a Google adsense account

      4a. Click on the ‘no’ button then enter any email address.

5. Click the green ‘send invite’ button. When you receive the email from Google it will look like this:


6. Follow the link in the invitation email and follow the prompts from Google to either create or link an account.

7. Once you have completed this, Ezoic will submit your sites individually for approval. No further action required on your end after you are approved.


Do I have to follow this process?

Yes, for ads to show on your website from Ezoic you will need to set up an MCM account. This is the same process industry-wide.

Why can’t Ezoic do this for me?

This process requires knowledge of the accounts that you have and access to these accounts, so the Ezoic team can’t do this process on your behalf. We are here to support you, so if you get stuck please let us know and we would be happy to help.

How do I find out if I have an Ad Manager account?

If you aren’t sure if you have an Ad Manager account you likely do not have one. However, you can go to this URL in a incognito window in your Chrome browser and click on the ‘sign in’ button: https://admanager.google.com/.

Enter your email address and click ‘forgot password’. If you have a Google Ad Manager account this will prompt Google to send you an email so that you can reset your password. If you don’t have a Google Ad Manager account, a pop up will appear saying that no account exists.

How do I find my Ad Manager Network Code?

If you're not sure where to find your network code, please follow the instructions here to locate it.

When I click on the ‘view request’ button inside the invite email the link will not open or says that "the account wasn't created" - what should I do?

Make sure you are using a Chrome browser, and try opening the link in an incognito window.

My account has been disapproved - how do I fix this?

It depends on the reason why your request has been disapproved, but you should receive an email from Google explaining the disapproval reason.

If it is because you already have a Google Publisher account, you will receive an email from Google asking you to confirm whether you have closed your existing account(s) or if you would like to proceed using that existing account.

If you have been denied because of Google Policies, then if you have a named account manager/representative at Ezoic, please contact them. Otherwise, contact Ezoic support.

My account wasn’t approved but I don’t recognise the Ad Manager email address that is listed - what should I do?

You need to open a ticket with Google to resolve this, so if you have a named Account Manager at Ezoic, you should email them directly and they can help you get in touch with Google to identify the other email address. Otherwise, contact Ezoic support.

The invitation is showing as not valid - how do I get another one?

Please reach out to your named Ezoic Account Manager if you have one, and we can reissue you the invite again. Otherwise, contact Ezoic support.

I put the wrong email address into the modal, what should I do now?

Please create a ticket or live chat with Ezoic support and we can withdraw the invitation so that you can reapply with the correct email.

The modal says that I don’t have an ads.txt set up - what does this mean?

As part of MCM migration, Google is requiring that sites have an ads.txt file. If our records indicate that you have any sites that do not have ads.txt setup, you will get a notification in the modal. You will need to set up an ads.txt file before you start the migration process.

You can find out how to do this here.

My Google Ad Manager account says ‘pending: child must accept’. What do I need to do next?

Please click on the blue Ezoic link under Parent publisher and then follow the steps to accept the invitation.

What is the difference between Adsense, Ad Exchange and Ad Manager?

An Adsense account gives you the ability to place ads on your website.


Ad Exchange:

Ad Exchange allows you to serve ads from thousands of ad networks on the traffic you send through Ezoic’s testing platform.


Ad Manager:

Ad Manager allows you to manage multiple Google Ads accounts from a single page.

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