Having the ability to delegate tasks and share access to your Ezoic Dashboard can significantly streamline your workflow and improve efficiency. In this article, you will learn how to add additional users to your Ezoic account, a feature exclusively available to Ezoic Premium users. We will guide you through the step-by-step process of managing user access, including how to assign different levels of permissions to ensure your team members have the right access they need. Whether you need full administrative control or limited read-only access, this guide will help you customize user roles to suit your needs effectively.

1. Access the Manage Users Section:
   • NOTE: You must have an active Ezoic Premium agreement in order to use this feature.
   • Navigate to the drop-down menu in the top right corner of your Ezoic dashboard.
   • Select "Privacy & Security" and then "Manage Users".
     
     
2. Add a New User:
   • In the Manage Users section, select the option to add a new user.
     
     
3. Assign User Email and Password:
   • Enter the email address of the new user.
   • Set and confirm a password for the new user.
4. Set Access Level:
   • Choose the appropriate access level for the new user:
     • Administrator: Access to all dashboard functions and Big Data Analytics with edit capabilities.
     • Read Only: Select tools/reports that the user can view but not edit.
     • Limited Access: Select tools/reports and specify whether the user has read-only or read/write permissions.
5. Edit or Remove Users:
   • To edit or remove existing users, return to the Manage Users section.
   • Select the user you wish to edit or remove.
   • Make the necessary changes or proceed with removal.
6. Save Changes:
   • Ensure all details are correctly entered and save the changes to update the user list.

If you encounter issues while managing users on your Ezoic Dashboard, here are some common problems and solutions:

1. Cannot find the "Manage Users" section: Ensure that you are subscribed to Ezoic Premium, as this feature is restricted to Premium users. If you are a Premium user and still cannot find it, please try clearing your browser cache, then reach out to Ezoic support if the issue persists.
2. New users cannot log in: Double-check that the email and password assigned to the new user are correct. Also, ensure that the user is logging in with the correct credentials and that there are no typos.
3. Access level issues: Verify that the correct access level has been set for the new user. If the user is experiencing issues accessing certain tools or reports, revisit the “Manage Users” section and make sure the appropriate permissions (read/write or read-only) are assigned.
4. Changes not saving: If edits to user roles or permissions are not being saved, it may be due to a temporary system issue. Try logging out and back in, clearing your browser cache, or using a different browser. If the issue persists, contact Ezoic support for further assistance.
5. Unable to remove a user: Make sure that you have the necessary administrative privileges to remove users. If you are an administrator and still cannot remove a user, this might be due to a technical glitch, and you should contact Ezoic support for help.

If you need further assistance adding additional users to your Ezoic account, please log in via https://support.ezoic.com/ to make use of our dedicated resources for support. We're here to help!